Privacy Policy

We collect information you choose to provide, such as your name, phone number, ZIP code, the type of utility assistance you need, and a preferred callback time. We do not request or knowingly collect credit or debit card details, bank account information, Social Security numbers, utility account passwords, full utility account numbers, or government identification through this website.

When you call our utility assistance line or request a callback, we may record details about your request, such as your service location, the type of assistance requested, and the outcome of the call. Calls may be recorded or monitored for quality and training purposes where permitted by applicable law.

Our website may use cookies and similar technologies to keep the site functioning, remember whether a notice has been dismissed, and understand aggregate usage. We may collect technical data such as IP address, browser type, device type, referring page, and pages visited. Most browsers allow you to block or delete cookies, though some site features may not work as intended if you do.

To assist with your request, we may share the information you provide with participating third-party electricity, natural gas, billing, or utility service providers. Once your information is shared with a provider, that provider's own privacy policy and practices govern how it handles your information.

UtilitySolutions.online is an independent affiliate platform and may receive compensation when a customer calls, is connected with, or purchases services from a participating provider. See our Affiliate Disclosure for details.

If you submit a callback request, you consent to be contacted by UtilitySolutions.online and participating service providers about your utility service request. Consent is not a condition of purchase. Message and data rates may apply. You may ask to stop receiving communications at any time by telling the representative on a call or replying with an opt-out instruction where offered.

We retain request and call information for as long as reasonably necessary to provide assistance, maintain business records, resolve disputes, and comply with legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative and technical measures intended to protect the information we handle. However, no website, phone system, or method of transmission is completely secure, and we cannot guarantee absolute security. Never send sensitive financial or account credentials to us through this website.

Depending on your state of residence, you may have rights to request access to, correction of, or deletion of personal information we hold, and to opt out of certain sharing. To make a request, call 1-888-504-6981 and tell the representative what you would like to do. We may need to verify your identity before acting on a request.

This website and our assistance line are intended for adults. We do not knowingly collect personal information from children.

Our website or a representative may direct you to a third-party provider. We do not control those providers or their websites, and their privacy practices, terms, and security procedures are their own. Review the applicable provider's policy before submitting information to them.

We may update this policy from time to time. The version posted on this page is the version currently in effect.

For privacy questions or requests, call 1-888-504-6981.